What is your turnaround time?

Turnaround times vary depending on the item, level of customization, and current order volume. Because each piece is handmade, please check the individual product listing for the most up-to-date estimated turnaround time. Turnaround time begins once I have received all information needed to complete your order.

If you need your order by a specific date, please include that when ordering or reach out before placing your order so I can let you know if I’m able to accommodate it.

Can I customize my order?

Absolutely! Customization is one of my favorite parts of Designed by Kenz. Depending on the product, you may be able to choose things like colors, wording, names, schools, themes, patterns, or other design details.

Please provide as much information as possible when ordering. Inspiration photos are always welcome, but each piece will be created in my own style and will not be an exact copy of another artist’s work.

Will I receive a design proof?

For select custom products, a digital design proof may be provided before I begin painting. If a proof is included with your order, please review and approve it as quickly as possible so your order stays on schedule.

Please keep in mind that a digital proof is meant to show the overall design and layout. Because each piece is hand-painted, the finished product may have slight variations from the digital design.

Can I make revisions to my design?

If your order includes a design proof, minor revisions can be requested before the design is approved. Once you approve your proof and I begin creating your piece, changes may not be possible.

Major design changes or changes requested after approval may require an additional fee, especially if materials have already been purchased or work has begun.

Do you offer rush orders?

Rush orders may be available depending on my current schedule and the type of product. A rush fee may apply.

If you need an item by a specific date, please contact me before placing your order. I cannot guarantee that every rush request can be accommodated.

How does shipping work?

Shipping options and costs are calculated at checkout when available. Once your order has shipped, you will receive tracking information.

Please remember that processing/creation time and shipping time are separate. Once a package has been accepted by the shipping carrier, delivery times are outside of my control.

Do you offer local pickup?

Yes! Local pickup is available for customers who would rather pick up their order than have it shipped. Select the local pickup option at checkout when available.

You will be contacted when your order is ready with pickup instructions. Please wait until you receive confirmation that your order is ready before coming to pick it up.

Can I return or exchange a personalized item?

Because personalized and custom pieces are created specifically for you, all personalized/custom sales are final and cannot be returned or exchanged due to a change of mind, incorrect information provided when ordering, or other customer-requested customization.

However, if I make an error on your order or there is a problem with your item, please reach out so I can make it right.

What if my artwork arrives damaged?

If your order arrives damaged, please contact me as soon as possible after delivery. Include clear photos of the damaged item, packaging, and shipping box so I can determine the best solution and, when applicable, file a claim with the shipping carrier.

Please keep all original packaging until the issue has been resolved.

When do custom-order spots open?

Custom-order availability depends on my current workload and schedule. When new spots become available, I’ll announce them on my website and social media.

Because custom availability can fill quickly, submitting an inquiry does not guarantee a spot until your order has been confirmed.

Can I request something that isn't pictured on your website?

Yes — definitely! Many of my favorite projects start with an idea I haven't created before.

If you have something in mind that you don't see in my shop or gallery, submit a custom-order request with as much detail as possible. Inspiration photos, colors, themes, dimensions, wording, and your desired date are all helpful.

I'll review your idea and let you know whether it's something I can create, along with pricing and availability.

Can I change or cancel my order after placing it?

If you need to make a change to your order, please contact me as soon as possible. I’ll do my best to accommodate changes if I haven’t started creating your piece or purchased special materials for it.

Because custom and personalized items are made specifically for you, orders cannot be canceled once work has begun. Please double-check names, dates, colors, wording, shipping information, and other personalization details before submitting your order.

Will the colors look exactly like they do on my screen?

I do my best to accurately represent colors in photos and digital proofs, but colors may appear slightly different depending on your screen, lighting, materials, and paint.

If you need a very specific color, please include that information when ordering. You’re also welcome to send inspiration photos or color references to help me get as close as possible to what you have in mind.

What information should I provide for personalization?

The more detail, the better! Depending on your item, I may ask for information such as names, wording, school or organization, colors, theme, size, dates, inspiration photos, or other design preferences.

Please double-check all spelling, dates, initials, and other personalized information before submitting your order. Your piece will be created using the information you provide.

If I need additional information before getting started, I’ll reach out to you.

Will my item look exactly like the example photo?

Every Designed by Kenz piece is hand-painted and created individually, which means no two pieces will be exactly alike. Example photos are meant to show the overall style and design of a product, but small differences in brushstrokes, lettering, placement, colors, and other details are part of what makes each piece unique.

If you order a design I’ve created before, I’ll recreate the overall look while still making your piece individually for you.

How quickly do I need to approve my design proof?

If your order includes a design proof, please review and respond within 48 hours of receiving it. Your turnaround time depends on timely approval, so delays in responding may result in a later completion or delivery date.

If I haven’t received approval, I may need to move on to the next order in my schedule and return to your project when availability allows. This helps me keep other customer orders on schedule while still giving you time to review your design.

What if I need my order by a specific date?

If you need your order for a specific event, gift, graduation, holiday, or other deadline, please provide your need-by datewhen ordering.

Turnaround time refers to the time needed to create your order and does not include shipping time. Please allow additional time for your package to arrive after it leaves Designed by Kenz.

If your deadline falls outside my normal turnaround time, please contact me before placing your order to see if a rush order is available. While I’ll always do my best to help, delivery dates cannot be guaranteed once a package is in the shipping carrier’s possession.