Shipping policy

Shipping & Pickup Policy

Thank you so much for ordering from Designed by Kenz! Each order is carefully created, packaged, and prepared just for you. Because many of my products are handmade and personalized, please review the information below before placing your order.

Processing & Turnaround Time

My current processing time is approximately 4–8 weeks.

Processing time is the amount of time needed to design, create, and prepare your order before it ships. Shipping transit time is not included in the 4–8 week processing window.

Because each piece is handmade, turnaround times may occasionally vary depending on the product, order volume, holidays, and time of year. Any major changes to my current turnaround time will be communicated on the website.

Need Your Order by a Specific Date?

If you need your order for a birthday, graduation, wedding, move-in day, holiday, or another specific event, please include your needed-by date when ordering or submitting a custom inquiry.

Providing a needed-by date does not guarantee that I can accommodate it. If you have a firm deadline, please contactme before placing your order so I can confirm availability.

Please allow enough time for both my 4–8 week processing time and shipping transit time when planning your order.

Rush Orders

Rush orders may be available depending on my current workload and the type of item being ordered.

Please contact me before placing an order if you need a turnaround faster than the current 4–8 week processing time. Rush orders must be approved in advance and may include an additional rush fee.

Purchasing expedited shipping only speeds up the carrier's delivery time. It does not shorten my processing time unless a rush order has also been approved.

Shipping

Shipping options and rates will be displayed at checkout when applicable.

Once your order has been completed and shipped, you will receive a shipping confirmation with tracking information when available.

Carrier delivery estimates begin after your order has been completed and transferred to the shipping carrier.

Delivery dates provided by shipping carriers are estimates and may be affected by weather, holidays, high shipping volumes, or other circumstances outside of my control.

Shipping Addresses

Please double-check your shipping address before submitting your order.

If you notice an error, contact me as soon as possible. I am happy to update your address as long as your order has not already shipped.

Once an order has shipped, I may not be able to change or redirect the delivery address. Additional shipping costs caused by an incorrect address entered at checkout may be the customer's responsibility.

Delayed or Lost Packages

If your tracking information has not updated or you believe your package may be delayed or lost, please contact me so I can help determine the appropriate next steps.

Carrier delays can occasionally happen after an order has shipped, but I will do my best to assist with tracking information, carrier claims, and available solutions.

If an order is confirmed lost in transit, I will work with you to determine the appropriate resolution.

Damaged Orders

If your order arrives damaged, please contact me within 5 days of delivery.

Please include:

  • Your name and order number

  • Photos of the damaged item

  • Photos of the shipping box and packaging

  • Photos showing any visible damage to the package

Please keep the damaged item and all original packaging until the issue has been resolved, as this information may be required when filing a claim with the shipping carrier.

Depending on the circumstances, damaged orders may qualify for a repair, replacement, or refund.

Local Pickup

Local pickup may be available for select orders.

If you choose local pickup, please wait until you receive confirmation that your order is ready for pickup before making arrangements to pick it up.

Pickup instructions and location information will be provided directly once your order is complete.

Please do not arrive for pickup before receiving confirmation, as your order may still be in progress.

Unexpected Delays

I do my best to complete every order within the current 4–8 week processing window. If an unexpected situation causes a significant delay to your order, I will contact you with an updated timeline and available options.

Questions?

If you have questions about your order, current turnaround time, shipping, rush availability, or local pickup, please reach out through the contact information provided on my website.

Thank you for supporting Designed by Kenz and allowing me to create something special for you! 🤍